Most of the people who respond here aren't employees they are people who use the product and try and help other people. I would be patient if you want actual help, its a holiday week for alot of people so they may not have seen your posts yet. Also considering you need to pay for support when you buy the product, I doubt vmware will assist during a trial, most trials from any company I've tried are like that.
To answer your questions, from my experiance you can only do multiple monitors in full screen mode